Terms & Conditions

AGREEMENT

To ensure clarity, the following terms and conditions form part of our agreement with you. Payment of the deposit constitutes full acceptance of these terms. Upon receipt of the deposit, your booking is confirmed in our schedule and planning for your project begins immediately.

OUR GUARANTEE

Great Southern Asset Protection commits to delivering the services specified in your quote with care and professionalism. We will always communicate openly and work with you to make any necessary adjustments. Our team will treat you and your property with respect and will deliver the scope of work as quoted and agreed.

YOUR GUARANTEE TO US

You agree to treat all Great Southern Asset Protection staff respectfully—on-site, over the phone, or through any other contact point. You also agree to:

  • Pay in accordance with the terms below

  • Be available for handover in person, unless otherwise agreed in writing

  • Provide accurate and timely property details required for installation and service delivery

Any advice provided by us is based on the information you’ve shared and is to be treated as guidance informed by your specific circumstances.

DEFINITIONS

Client/You: The individual or entity engaging our services

Completion: Finalisation of the installation, including handover and basic training

Acceptance: Your agreement to proceed, confirmed via a 50% deposit

Installation: Execution of the agreed works

Scope of Work: The outlined and agreed services in your quote

DEPOSIT & PAYMENT

A non-refundable 50% deposit is required to confirm your booking. This will be applied toward the total project cost, with the balance due upon project completion.

Payment method: Bank Transfer

Name: Great Southern Asset Protection

BSB: 126 577

ACC: 23 481 613

Reference: Invoice Number & Surname

Failure to pay the final balance may result in the system being taken offline, and we reserve the right to close the contract. Any additional costs related to recovery (e.g., legal or debt collection) will be charged to you.

QUOTES AND CHANGES

Quotes are valid for 30 days. After this period, pricing may be subject to change. Bookings over 6 months in advance may be impacted by industry price changes. We’ll notify you if adjustments are needed. Changes to scope can be made up until 6 weeks before installation. After that, you agree to pay a minimum of 85% of the original quote. All last-minute changes must be confirmed and signed off by both parties.

CANCELLATION & REFUNDS

If a project is canceled by you within 90 days of the installation date and has been paid in full, up to 50% of the total amount may be refunded.

CAMERA ACCESS

We retain a copy of camera credentials for support and servicing unless you opt out in writing. If access is denied, our support guarantee may no longer apply.

SIM CARDS

For 3G/4G systems, you are responsible for sourcing and activating a Telstra SIM card prior to installation. Should Great Southern Asset Protection provide a SIM card, it will be on a prepaid plan that will expire after 28 days. The cost of this SIM card will be added to the final invoice and you should source a replacement before the credit expires as we do not offer a continuing SIM management service.

DAMAGE

Great Southern Asset Protection is not liable for damage to systems due to weather, vandalism, accidents, or misuse. The costs for any repairs as a result of the above events are your responsibility. You agree that a fire break measuring 2m by 2m is maintained around the base of the system.

FORCE MAJEURE

In the event of fire, natural disasters, pandemics, or lockdowns, Great Southern Asset Protection reserves the right to reschedule installations for safety reasons. We’ll aim to offer the next earliest available date.

PHOTOS & VIDEOS

We may from time to time capture photos or videos of installations for quality checks or marketing. These mayappear on our platforms and may occasionally include individuals. No identifying features of your assets orproperty will be ever published. If you prefer to opt out, please notify us in writing before installation.

OUTSOURCED SERVICES

We may engage third-party contractors to assist with the project. Your acceptance of these terms includes acceptance of our use of such providers.

SUPPORT GUARANTEE

We offer lifetime technical support, including:

  • Device setup and basic training at install

  • A user guide and links to instructional material online

  • Ongoing email support for non-urgent issues

  • Phone support for urgent matters

WARRANTY

  • Equipment: 3 years (unless stated otherwise)

  • Replacement parts during warranty are covered by us

  • Outside warranty: support is still available, but parts or site visit fees may apply

If a problem cannot be resolved over the phone or via remote access, a site visit is available. If the problem occurs outside the warranty period, or the issue is found to be unrelated to our system, travel charges and labour fees are applicable.